Shipping Policy

Order Processing Time

All orders for Tame That Tress! products are processed within 1 to 3 business days (excluding weekends and holidays). You will receive a confirmation email with a tracking number once your order has shipped.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on destination:

  • Standard Shipping (Canada): 4–7 business days - Fee $10.00

  • Standard Shipping (United States) 5-10 business days - Fee $12.00

International Shipping & Custom Duties

We currently ship within Canada and the United States. Please note that orders shipped outside of Canada may be subject to import duties, taxes, or customs clearance fees assessed by the destination country. These charges are the customer’s responsibility.

Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Refund & Return Policy

Return Window

We want you to love your hair care routine! Because our botanical formulations are handcrafted in small batches for hygiene and quality assurance, we accept returns on unopened, unused items in their original packaging within 14 days of delivery.

How to Initiate a Return

To start a return, please contact us at tamethattress@gmail.com with your order number and the reason for the return. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

Customers are responsible for paying their own return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service.

Damaged or Defective Items

Please inspect your order upon reception. If an item arrives damaged, leaking, or incorrect, contact us immediately at [Your Customer Service Email] with photos of the issue so we can evaluate it and make it right.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 5 to 10 business days.